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Privacy Policy

1. Introduction

Pampered Pets (“we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with our website, make a purchase, or contact us.

2. Information we collect

We may collect the following types of information:​

  • Personal information: This includes information that can be used to identify you, such as your name, email address, phone number, mailing address, and billing information.   

  • Usage information: This includes information about how you use our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and time spent on the Website.   

  • Cookies and similar technologies: We may use cookies, web beacons, and other similar technologies to collect information about your browsing behaviour and preferences.

3. How we use your information

We use your information to:

  • Fulfill orders and provide our products and services

  • Communicate with you about your purchases, promotions, or pet tips

  • Personalize and enhance your experience on our website

  • Respond to your questions, feedback, or customer service requests

  • Analyze and improve the performance of our site and services

  • Comply with legal and regulatory requirements

 

We’ll only use your information for the purposes it was collected, unless we obtain your permission to use it for something else.

4. Sharing your information

We may share your personal data with:

  • Trusted service providers who help us operate our website, process payments, deliver orders, or support customer service

  • Affiliates or business partners involved in providing pet-related services or offers (but only if relevant and with proper safeguards)

  • Law enforcement or regulatory bodies when legally required or to protect our legal rights

 

We never sell your personal information.

5. Data security

We take your privacy seriously. We implement reasonable technical and organizational safeguards to protect your information from loss, misuse, unauthorized access, disclosure, or alteration. However, no online platform is 100% secure, so we encourage you to take precautions when sharing information.

6. Your choices

You’re in control of your information. You can:

  • Opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails

  • Disable or manage cookies through your browser settings

  • Update your personal details by contacting us directly

7. Children's privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we’ve unintentionally collected information from a child, please contact us so we can delete it.

8. Changes to this privacy policy

We may update this Privacy Policy from time to time. If we make material changes, we’ll post the updated version here and update the "12 April 2025" date above. We encourage you to review this page regularly.

9. Contact us

If you have any questions about this privacy policy, please contact us at sayhello@pampered-pets.co.za.

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