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Terms and Conditions Policy

1. Introduction

Welcome to Pampered Pets! These Terms and Conditions outline the rules and regulations for using our website, www.pampered-pets.co.za, and purchasing our products.

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By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Who We Are

This website is operated by Pampered Pets (Pty) Ltd, an online pet shop based in South Africa. Our mission is to provide high-quality pet products with care, love, and fast delivery.

3. Use of the Website

By using our site, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent/guardian.

  • All information provided by you is accurate and up-to-date.

  • You will not use the site for any unlawful or harmful purpose.

 

We reserve the right to refuse service, terminate accounts, or cancel orders if we suspect misuse.

4. Products & Orders

  • All products are subject to availability.

  • Prices are listed in South African Rand (ZAR) and may change without notice.

  • Placing an order does not guarantee acceptance. We reserve the right to cancel orders at our discretion, with a full refund provided where applicable.

5. Payments

Payments can be made securely through the available payment gateways on our website. We do not store your card details, and all transactions are encrypted for your safety.

6. Shipping & Delivery

Please refer to our Shipping Policy for full details on how we handle deliveries, timeframes, and courier partners.

7. Returns & Refunds

We want you to be happy with your purchase. You can find our full policy here: Refund & Returns Policy.

8. Intellectual Property

All content on this website—including images, logos, product descriptions, and design—is the property of Pampered Pets and protected by intellectual property laws. You may not copy, use, or distribute any content without permission.

9. Privacy & Data Protection

We care about your privacy. All personal data is collected and processed in line with the Protection of Personal Information Act (POPIA) and the General Data Protection Regulation in South Africa where applicable.

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See our Privacy Policy for details on how your data is handled.

10. External Links

Our site may contain links to third-party websites. We are not responsible for the content, privacy, or practices of those sites.

11. Limitation of Liability

While we do our best to ensure the accuracy and availability of our services, we are not liable for:

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  • Any damages arising from your use (or inability to use) the website

  • Delays or issues caused by third-party couriers

  • Incorrect use of our products

 

Use our products responsibly and as intended.

12. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page, and continued use of the site means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in South African courts.

14. Contact us

If you have any questions about this privacy policy, please contact us at sayhello@pampered-pets.co.za.

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