.png)
Shipping Policy
1. Introduction
Thank you for shopping with Pampered Pets! We want to make sure your order gets to you safely, quickly, and with as little fuss as possible. This Shipping Policy outlines how we handle delivery across South Africa.
2. Shipping Areas
We currently deliver to all major cities and towns across South Africa.
At this time, we do not offer international shipping.
3. Processing Time
Orders are processed and dispatched within 1–2 business days after payment is received.
Please note: Orders placed over weekends or public holidays will be processed the next business day.
4. Delivery Timeframes
Delivery time depends on your location:
Major cities: 3–7 working days
Outlying/rural areas: 7–10 working days
You’ll receive a tracking link via email once your order is shipped.
5. Shipping Costs
Shipping is calculated at checkout based on your delivery address.
We sometimes offer free shipping promotions – keep an eye out!
6. Order Tracking
Once your parcel is on its way, you’ll receive an email with tracking details. If you haven’t received tracking info within 3 business days, please contact us at sayhello@pampered-pets.co.za.
7. Delivery Issues
If your order is late or missing, please contact our support team as soon as possible. We’ll work with the courier to resolve the issue quickly.
8. Incorrect Shipping Details
Please double-check your delivery address before completing your order. We are not responsible for delays or losses due to incorrect or incomplete shipping information.
9. Data Protection
Your privacy matters to us. In line with the General Data Protection Regulation in South Africa, we only collect and share personal information necessary to fulfil your order (e.g., name, address, contact number). We do not sell or misuse your data. Please refer to our Privacy Policy for more details.
10. Contact us
If you have any questions about this privacy policy, please contact us at sayhello@pampered-pets.co.za.